Subscriptions

Building a healthy habit

Breaking negative thinking habits and increasing supporting thinking doesn’t happen in a day. When we started working on the apps, we knew that to succeed, we have to let people exercise for a short amount of time every day.

Published evidence shows:

1. Overall, continuing to use the app for 14 days can increase supportive thinking
2. Using GG OCD for 24 days shows decrease of OCD symptoms by 20%, on average
3. Completing the Body Image module (~14 days) results in improved body acceptance and resilience
4. Our self-esteem module is shown to improve confidence and self-worth after 18 days of use

How to restore your subscription or previous purchase

1. Tap any premium content journey
2. Tap any locked level
3. From the purchases menu, scroll down to the bottom
4. Tap “Restore purchases“

How to cancel a subscription – iPhone, iPad

1. Open the “Settings” app. 
2. Tap your personal account name. 
3. Tap “Subscriptions“.
4. Tap the subscription that you want to cancel
5. Tap “Cancel Subscription“.

How to cancel a subscription – Google Play

1. On your Android phone or tablet, open the Google Play Store.
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu > “Subscriptions“.
4. Select the subscription you want to cancel.
5. Tap “Cancel subscription“.
6. Follow additional instructions.

Please note: uninstalling the app from your device will not cancel your subscription.

How to request a refund – iPhone, iPad

1. Go to reportaproblem.apple.com. 
2. Sign in with your Apple ID and password.
3. If you see the “Report” or “Report a Problem” button next to the item that you want to request a refund for, click it.
4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

How to request a refund – Google Play

1. Find your purchase receipt
2. Send a copy of your purchase receipt to support@ggtude.com
3. Expect around 48 hours for processing